PRODUCT SHIPPING

We have the following options for product shipping:

Domestic & international shipping – the price depends on a country and is shown during the checkout. Shipping takes up to a month.

PRODUCT RETURNS

If you didn’t use and didn’t damage the product bought on our e-shop you can return it within 14 days.

The product must be returned in the original undamaged packaging. The time allowed for a return is started to be counted one day after the courier delivers the products or the products are taken from the parcel terminal.

If you want to return a product please provide us your order number. When the product will be successfully returned, you will get back your payment for the product, including the shipping. All costs related to the returns must be covered by the customer. If the purchased product has bad quality, all return costs can be covered from our side, if the customer requests it.

Please note that the buyer's request to return the goods is only accepted if the goods have not been used and if the buyer has proof that he bought the goods from a particular seller. Goods that are not returnable under the laws of the Republic of Lithuania are also non-returnable

If you have any questions please write us an email via welcome@zive.io